w778 Terms & Conditions

These Terms & Conditions ("Terms") form a legally binding agreement between the w778 platform and its users. By accessing the w778 website, creating an account, or using any service, you are considered to have given your full consent to these Terms.

Some key terms used in these Terms are defined below:

• "Platform" — w778's website, mobile site, and any associated digital services.
• "User" or "Player" — a person who operates a registered account on w778.
• "Bonus" — any promotional credit or additional funds awarded by w778.
• "Wagering Requirement" — the amount of bets required to make bonus funds withdrawable.
• "Real Money" — funds directly deposited by the player.

Although these Terms are written in Bengali, in the event of any interpretive dispute, the decision of the w778 authority shall be considered final.

2.1 Age Requirement

To open an account and use any service on the w778 platform, the applicant must be 21 years of age or older. Valid identification may be requested for age verification. Any account belonging to a minor will be closed immediately and the associated funds may be forfeited.

2.2 One Account Per Person

Each person may operate only one account. If multiple accounts belonging to the same person are detected, all accounts will be closed and any accumulated bonuses will be cancelled. The same rule applies to multiple accounts operated from the same IP address or device.

2.3 Providing Accurate Information at Registration

You must provide accurate and complete information when registering an account. w778 reserves the right to cancel any account created using false information or a false identity. If you need to update your registration details, please contact the support team.

3.1 Identity Verification (KYC)

w778 may ask a player to submit identity verification documents at any time. This may include government-issued ID (national ID card, passport, or driving licence) and proof of address documents. Withdrawal requests may not be processed until verification is complete.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Do not share your login details with any third party. You are responsible for all activity that takes place on your account. If you suspect unauthorised access, notify support immediately.

4.1 Accepted Payment Methods

The following payment methods are currently accepted at w778:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — digital financial service of the postal department
• Rocket — mobile banking by Dutch-Bangla Bank
• Upay — mobile-based financial transactions
• Bank Transfer — major commercial banks including Islami Bank, Dutch-Bangla Bank, and BRAC Bank

4.2 Deposit Limits

The minimum deposit amount is ৳300 for each payment method. The maximum deposit limit may vary depending on the selected method and account status. Suspicious or unusual transaction amounts will not be processed without verification.

4.3 Withdrawal Terms

The minimum withdrawal amount is ৳800. Successful withdrawals are generally completed within 10 to 45 minutes, though additional time may occasionally be required for verification. If an active bonus wagering requirement is in progress at the time a withdrawal request is submitted, the withdrawal may be restricted.

4.4 Withdrawal Rejection

A withdrawal request may be rejected in the following cases:

• Identity verification has not been completed
• Bonus wagering requirements have not been met
• Suspected fraud on the account
• Evidence of operating multiple accounts
• Involvement in prohibited activities

5.1 Welcome Bonus

w778 offers new players a 100% first-deposit bonus — up to ৳10,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000. Depositing ৳22,000 or more will earn the maximum bonus of ৳10,000, giving a total of ৳32,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10x (ten times), applied only to the bonus amount — not the deposit amount. Example: receiving a ৳1,000 bonus requires ৳1,000 × 10 = ৳10,000 in bets to be placed before winnings from the bonus become withdrawable.

5.3 Additional Bonus Terms

• To receive a bonus offer, eligibility must be achieved within the active period of the relevant promotion.
• Bonus funds cannot be withdrawn directly — the wagering requirement must be fulfilled first.
• Each bonus is applicable once only; attempting to claim a bonus from multiple accounts will result in all accounts being cancelled.
• w778 reserves the right to modify or cancel any bonus programme at any time.

6.1 General Rules for All Games

All games on w778 — slots, live casino, cricket betting, and others — are operated under fair play principles. All game results are determined through a Random Number Generator (RNG) or live dealers and are independently verifiable.

6.2 Sports Betting Rules

The following rules apply when placing bets on cricket, football, kabaddi, and other sports:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled or postponed, the bet amount is generally refunded.
• w778's market rules will apply in the event of any amendment to a match schedule.
• Coordinated betting on the same event from multiple accounts is prohibited.

6.3 Live Casino Rules

If a round in a live casino game is left incomplete due to a technical issue or loss of connection, w778 will analyse the situation and make the best decision. The dealer's decision is considered final, and no claims will be accepted once a round has been fully recorded.

The following activities are strictly prohibited on the w778 platform. Violating these rules may result in account closure and forfeiture of funds:

• Operating multiple accounts or using an account on behalf of a third party.
• Opening or operating an account using someone else's identity.
• Playing games using unauthorised software, bots, or scripts.
• Abusing the bonus system or engaging in "bonus hunting" activities.
• Money laundering or using funds from illegal sources.
• Harassing or attempting to defraud other players.
• Intentionally exploiting technical vulnerabilities or bugs in the platform.
• Filing chargeback claims using false or misleading information.

8.1 Account Suspension by w778

w778 may temporarily or permanently suspend any account without prior notice in the following circumstances:

• Suspected violation of any clause of these Terms.
• Failure to cooperate with the identity verification process.
• Suspected financial fraud or money laundering.
• Evidence of operating multiple accounts.

8.2 Account Closure by the Player

Any player may voluntarily close their account by contacting the support team. It is recommended to withdraw all withdrawable funds before closing the account. A self-exclusion option is also available as part of responsible gaming.

w778 treats the protection of players' personal information with great importance. The platform uses SSL encryption technology to keep all transactions and communications secure. Your personal information will never be sold or shared with third parties without authorisation.

For details on how data is collected, used, and stored, please read our Privacy Policy.

w778 believes that gaming is a form of entertainment and we are committed to ensuring it does not have a negative impact on anyone's life. We consider responsible gaming to be a core principle of the platform.

Our responsible gaming tools include: setting deposit limits, self-exclusion for a specified period, and account activity review. Any player concerned about their betting habits can contact support immediately.

For more details, please read our Responsible Gaming page.

11.1 How to File a Complaint

For any dispute or complaint relating to w778, please first contact our support team. Assistance is available 24/7 via live chat and by email at [email protected] in both Bengali and English.

11.2 Dispute Resolution Process

If the issue is not resolved through the support team, it will be escalated to a higher level at w778. During the investigation, the activity records of the relevant account will be reviewed. The final decision of w778 will be considered binding in all cases.

11.3 Limitation of Liability

w778 has limited liability for losses caused by technical issues, third-party service disruptions, internet disconnection, or any other such events. w778 will always endeavour to prevent potential losses as much as possible.

w778 reserves the right to partially or fully modify these terms and conditions at any time. For significant changes, a notice will be provided on the website and the "Last Updated" date at the top of the page will be changed.

If you continue using the platform after changes to the terms and conditions, you will automatically be considered to have accepted the revised terms. It is therefore recommended that you review this page regularly.