w778's Privacy Policy

w778 ("we", "us", "platform") operates a secure, reliable, and transparent online betting and casino service for users in Bangladesh. When you use our website w778.bar, you share certain information with us. This privacy policy ("policy") explains how we collect that information, what we use it for, who we share it with, and what your rights are.

Please read this policy in full before using this site. Using the site indicates that you have accepted the terms of this policy. If you disagree with any part of this policy, please do not use our services and contact us.

We may collect two types of information from you — what you provide directly, and what is generated automatically as you use the site.

1.1 Information You Provide

• Account Registration Information: Full name, date of birth, email address, mobile number, and password.
• Identity Verification Information: National ID (NID) number or passport details — required for account verification and legal compliance.
• Financial Information: bKash, Nagad, Rocket, Upay, or bank account details — for processing deposits and withdrawals.
• Communication Information: All information you provide when you contact our support team via live chat or email.

1.2 Automatically Collected Information

• Log & Device Information: IP address, browser type and version, operating system, device identifier, and connection time.
• Usage Information: Which pages you visited, how long you spent on them, which games you played, and which bets you placed.
• Cookies & Tracking: See Section 7 below for details.
• Location Information: Approximate geographic location based on your IP address (up to country/region level).

1.3 Information Received from Third Parties

• From identity and age verification service providers.
• From fraud detection and risk assessment partners.
• Transaction confirmation information from payment processing partners.

We use your information for the following purposes:

2.1 Account Management & Service Delivery

To create and manage your w778 account, provide gaming services, process deposits and withdrawals, and maintain your transaction history.

2.2 Identity & Age Verification

As part of legal compliance, we verify that every user is at least 21 years old. This is an important part of responsible gaming.

2.3 Security & Fraud Prevention

To protect your account and funds from unauthorized access, money laundering, fraudulent activity, and cyber threats.

2.4 Customer Support

To respond to your questions, complaints, and requests, and to resolve your issues. Our support team is available 24/7 via live chat and email.

2.5 Service Improvement

To analyze your usage patterns and improve the site's performance, game variety, and user experience.

2.6 Legal Compliance

To comply with applicable laws, regulations, and court orders, and to provide required information to regulatory authorities.

w778 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification agencies, technology infrastructure providers, and analytics service providers — they receive only the information necessary to operate our services.
• Legal Authorities: Information may be disclosed to government or law enforcement agencies as part of a court order, investigation, or valid legal process.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance in such cases.
• With Your Consent: Before sharing information for any purpose not mentioned above, we will obtain your explicit consent.

w778 has adopted industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transmission on the site is secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
• Access Controls: Only authorized personnel may access your information, and only for specific reasons.
• Security Reviews: We regularly review and update our security measures.
• Two-Factor Authentication (2FA): An additional verification layer is available for account protection.

We will retain your information for as long as:

• Your account remains active.
• It is needed to provide our services.
• It is required to meet legal obligations — in particular, financial transaction and account information must be retained for a specified period under applicable law.
• It is needed to resolve legal claims or disputes.

Even after account closure, some information may be retained by us for a legally specified period. Once that period ends, the information is securely deleted or anonymized.

If you have an account with w778, you have the following rights. Contact us to exercise any of these rights:

6.1 Right to Access Information

You may request a copy of the information we hold about you.

6.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. Many details can be updated directly from your profile page.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, if legal obligations exist, it may not be possible to delete all information.

6.4 Right to Restrict Processing

In some circumstances you may ask us to restrict the processing of your information — for example, if there is a question about its accuracy.

6.5 Right to Withdraw from Marketing Communications

You may stop promotional communications at any time. Core service-related messages (such as transaction confirmations) cannot be stopped.

Cookies are small text files stored in your browser. w778 uses the following types of cookies:

• Essential Cookies: Required for the site's core functionality — login sessions, security tokens, etc. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: Collect site usage statistics to help improve our services. This information is anonymous.
• Session Cookies: Automatically deleted when the browser is closed.
• Persistent Cookies: Stored for a set period of time.

You can manage cookies from your browser settings. Keep in mind that disabling certain cookies may cause some site features to not work properly.

Due to the nature of our services, your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that:

• Every transfer complies with applicable data protection standards.
• Third-party service providers are contractually bound to follow our guidelines.
• Appropriate safeguards are in place to protect personal information.

w778's services are intended only for persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has created an account, it will be closed immediately and all associated information will be deleted.

If you believe a minor has created an account on our site, please contact us.

We may update this privacy policy from time to time. When changes are made, we will:

• Update the "Last Updated" date on this page.
• Notify you by email or site notification for significant changes.
• Continued use of the site after changes indicates that you have accepted the updated policy.

We therefore recommend reviewing this policy regularly.

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our data protection team will consider your matter carefully.